We hope you are completely satisfied with your online purchase. However, if for any reason you have changed your mind or are not entirely happy with
an item that you have received you can return it to us.
Within 28 Days
You can return any order placed online to us for a full refund providing you have informed us, and the goods have been received within 28 calendar days. This will start from the day after the order was delivered, and all items must be in an unused and saleable condition in its original packaging. Within this time-frame you will be eligible for a full refund of the items being returned, if the whole order is being returned you will also receive the original delivery charge.
Items must be unused and in original packaging
All items returned must be unusued and in original packaging. Unfortunately we cannot accept returns for items that have been used or do not have original packaging.
Return By Post
If you are a Registered member, simply return your item(s) along with your delivery note via your local Post Office.
Please note if you use Royal Mail to return any part of your order we do recommend asking for proof of postage. This may prove useful if your parcel goes missing whilst in their distribution network.
Returning to a Country Baskets store
Please return your item(s) along with your delivery note and the card you used to place the order to the reception desk at your local store.
A member of staff will be more than happy to help.