Returns and Refunds
Please note that our returns, refunds and cancellations policy only applies to orders placed online via www.countrybaskets.co.uk. For more information regarding returning items that you purchased in-store please contact a member of the team at your local store.
We hope you are completely satisfied with your online purchase. However, if for any reason you have changed your mind or are not entirely happy with an item that you have received you can return it to us. Please note that the terms of which these will be accepted under will vary depending on the time-frame of when the items are being returned to us, listed below are the terms and conditions for returns.
Within 28 Days
You can return any order placed online to us for a full refund providing you have informed us, and the goods have been received within 28 calendar days. This will start from the day after the order was delivered, and all items must be in an unused and saleable condition in its original packaging. Within this time-frame you will be eligible for a full refund of the items being returned, if the whole order is being returned you will also receive the original delivery charge.
Where items have been used
If you make a return to us based on the above policies and the items have been used, you must ensure that all items returned are in their original packaging and fit for resale. Failure to do so may result in us rejecting the return. We also reserve the right not to refund or credit anything for the item(s) as it would have breached the above terms on items being returned in an unused and saleable condition.
Return By Post
If you are a Registered member, simply return your item(s) along with your delivery note via your local Post Office.
Please note if you use Royal Mail to return any part of your order we do recommend asking for proof of postage. This may prove useful if your parcel goes missing whilst in their distribution network.
Returning to a Country Baskets store
Please return your item(s) along with your delivery note and the card you used to place the order to the reception desk at your local store. A member of staff will be more than happy to help. If the order was placed using PayPal, your details will be passed onto our Customer Service team to get your returns processed. You can find the details of your local store here.
Once we’ve received your item(s) at our returns centre we will issue a refund to the credit / debit card used for the original transaction. Dependant on your card provider this can take upto 7 working days to appear on your statement.
If you have paid using PayPal we will issue a refund via Paypal.
If you have any further queries relating to returns please feel free to contact us by phone; 0800 222 9020 or simply visit our Contact Us page on our website.
We endeavour to respond to all customer emails within 24 hours however please note that this may take slightly longer than 24 hours over the weekend, bank holiday periods and peak times.